Cancellation Policy

If you cancel

The time of cancellation is the timestamp at which Jazeera Excursions receives your cancellation request on WhatsApp, not the time you decided to cancel.

• 48 hours or more before the scheduled departure: full refund.
• 24 hours to less than 48 hours before departure: 50% refund.
• Less than 24 hours before departure: no refund.
• No-show: no refund.

If we cancel

If Jazeera Excursions cancels before departure because of unsafe weather or sea conditions, or because of an operational or safety issue, you can reschedule to an available date at no extra cost, or take a full refund. The choice is yours.

If an excursion ends early

If we have to end an excursion early for safety, weather, mechanical or operational reasons, we handle it case by case. Depending on the circumstances that may mean rescheduling, a partial refund or a full refund.

If you choose to leave or stop taking part after an excursion has begun, a refund is generally not provided.

If you are running late

Message us on WhatsApp as early as you can. We will wait where we can, but a significant delay may mean the trip cannot wait — boats and transfers run to a schedule. Guests who do not arrive are treated as no-shows and are not refunded.