Refund Policy

When a refund is due

Refund eligibility follows the Cancellation Policy: full refund at 48 hours or more before departure, 50% between 24 and 48 hours, and none under 24 hours or for a no-show.

If Jazeera Excursions cancels a trip before departure for weather, sea or operational reasons, you may take a full refund or reschedule free of charge.

How refunds are returned

Approved refunds are returned using a method agreed with you. Because payment arrangements are confirmed directly with Jazeera Excursions rather than taken on this website, the refund route depends on how the original payment was made.

Any unavoidable bank, card or currency-conversion charges are handled according to the actual payment method used, once payment arrangements are finalised.

Requesting a refund

Send your request on WhatsApp, using the same conversation as your booking. Include your name, the excursion, and the date it was booked for. We will confirm what applies and what happens next.